Shipping

Shipping Information

Dear customer, Thank you for choosing our online store. We are happy to provide you with all the information you need to ensure a clear and satisfying shopping experience. Below you will find all the details relating to the shipments of our products, including methods, times, costs and other useful information.

1. Shipping Methods

We ship via reliable and nationally and internationally recognized couriers. Our logistics partners include express couriers such as DHL, UPS, GLS, Poste Italiane, or other local couriers, selected based on the destination and type of product.

All orders are packaged with the utmost care to ensure that the products arrive intact and in the best conditions. For certain categories of products (fragile or large), we adopt specific and resistant packaging.

2. Processing and Delivery Times

Order evasion

Once your order is completed, our team will process it within 24-48 business hours . Orders received on holidays or weekends will be processed on the next business day.

Estimated delivery times

  • Italy:

    • Northern and Central Italy: 6-7 working days.

    • Southern Italy and Islands: 7-8 working days.

  • European Union: 10-12 working days.

  • Non-EU countries: 14-15 working days (variable depending on customs and destination country).

Note: Delivery times may vary during peak seasons (Black Friday, Christmas, etc.) or in the event of extraordinary events such as strikes, adverse weather conditions or customs restrictions.

3. Shipping Costs

Italy

  • Standard Shipping: Free .

  • Express Shipping: Free.

European Union

  • Standard shipping: starting from €15.00 based on the weight and volume of the package.

  • Free Shipping: Not available to EU countries.

Non-EU countries

  • Shipping costs vary based on the destination country, weight and size of the package. Any customs fees or additional charges are the responsibility of the recipient.

Bulky or special products

For orders that include particularly heavy, fragile or bulky products, additional shipping costs may apply. In these cases, the customer will be informed at the time of purchase.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • The tracking number of the shipment.

  • The link to monitor the delivery status in real time.

We encourage you to check your tracking link regularly to stay up to date on the status of your shipment.

5. Delivery Attempts and Failure to Deliver

The courier will generally make two delivery attempts to the address indicated at the time of ordering. If you are not present, the package could be:

  • Deposit at an approved collection point.

  • Returned to the courier's warehouse, with the possibility of redelivery upon your request.

Please provide a delivery address where someone can be present, or provide any specific instructions during checkout.

6. Customs Duties and Additional Charges (International Shipments)

For shipments to countries outside the European Union, the recipient may be subject to customs duties, VAT or other local taxes. These costs are not included in the price of the products or shipping and must be paid directly to the customs authorities or the carrier at the time of delivery.

7. Shipping Problems

In case of:

  • Damaged package : We invite you to check the integrity of the package upon delivery. If you notice obvious damage, accept the package with reservation and contact us immediately, attaching photos of the damage.

  • Lost Package : If the tracking number indicates that the package has been delivered but you have not received it, please contact our customer service within 48 hours .

  • Delayed delivery : Please report any significant delays so that we can intervene promptly with the courier.

8. Contact for Assistance

For any questions or clarifications on shipments, our customer service is at your disposal. Here's how you can contact us:

  • Email: [insert contact email]

  • Support hours: Monday to Friday, 09:00 to 18:00 .

Our goal is to offer you excellent service and solve all your needs in the shortest possible time.

Thank you for choosing Bazaar Italia . We are happy to have you as a customer and we are committed to offering you the best possible service.

Happy shopping!

The Bazaar Italia team.